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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Eric Mondrage

February 16, 2026

5  out of  5
rating by Eric Mondrage
"Just moved our rental property over to them last week. Everyone in the office was extremely nice from the front desk to Tim the owner. He made it a point to stop in and introduce himself. Payton got us signed up quick and with a great rate."
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sydney mondrage

February 16, 2026

5  out of  5
rating by sydney mondrage
"10/10 recommend the customer service is phenomenal and I’m always treated amazing when I come in!"
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Ashley Mondrage

February 16, 2026

5  out of  5
rating by Ashley Mondrage
"I can’t say enough great things about my experience with State Farm! The customer service is absolutely amazing. Every time I call, I’m greeted with kindness, patience, and genuine professionalism. They take the time to explain everything clearly and make sure I fully understand my coverage and options.

What really stands out is how responsive and caring they are — you don’t feel like just another policy number. They truly go above and beyond to make sure your needs are met quickly and efficiently. Any questions or concerns I’ve had were handled promptly and with such a positive attitude.

If you’re looking for an insurance company that values its customers and provides top-tier service, I highly recommend State Farm. Five stars all the way! 🌟"
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Shayla Arnold

February 16, 2026

5  out of  5
rating by Shayla Arnold
"The customer service at Tim’s StateFarm is amazing I loved dealing with payton and baylie but would absolutely recommend anyone in this office!"
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JW G

February 6, 2026

5  out of  5
rating by JW G
"Great service."
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Emma Harless

January 28, 2026

5  out of  5
rating by Emma Harless
"A great office to work with! They were able to save me money as a youthful driver. And was so helpful showing and explaining me the coverages I needed! I would recommend Payton, Dean & Baylie to everyone looking for insurance!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jessica Harless

January 28, 2026

5  out of  5
rating by Jessica Harless
"Payton was able to help save me so much money on bundling my home and auto insurance.. She was a delight to work with and helped our family save money and have more coverage.. Definitely recommend using Payton for your insurance needs!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Katie Worley

January 21, 2026

5  out of  5
rating by Katie Worley
"We’ve gotten the best rates and service with Payton!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Daphne Booher

December 11, 2025

5  out of  5
rating by Daphne Booher
"The staff is very knowledgeable. I have been with this insurance company for 38 years and would recommend it to everyone."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Sydney Mckinney

December 8, 2025

5  out of  5
rating by Sydney Mckinney
"Payton is great!"
We responded:
"Thank you so much for your feedback. We appreciate the review!"
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Callie Haderer

December 8, 2025

5  out of  5
rating by Callie Haderer
"Payton Osborne helped me so much with choosing my insurance!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Haley Scarbrough

December 1, 2025

5  out of  5
rating by Haley Scarbrough
"Tia is friendly and always willing to help! Highly recommend for all your insurance needs!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Rebekah Dutton

November 15, 2025

5  out of  5
rating by Rebekah Dutton
"Was looking for an SR 22 policy and Tim Burnette's office helped me quickly and we're so nice! Insurance is often not enjoyable to deal with but they made it quick and painless! Definitely recommend!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Amber Hickman

November 13, 2025

5  out of  5
rating by Amber Hickman
"Dean was wonderful in helping me through my entire experience! From helping with questions and concerns, to making it super easy to get paperwork completed and signed all electronically! I appreciate his time and commitment so much!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jessica Barrett

October 23, 2025

5  out of  5
rating by Jessica Barrett
"We’ve been with Tim Burnette State Farm for YEARS! Love the customer service. Tia and Payton are the best! They answer my every question and are so patient with me - even when I give them the run around when swapping vehicles on our auto plan! We have even saved money by bundling our auto plans with life insurance and the Drive Safe ‘n Save discount! If you’re looking for great customer service and great insurance, this is the place for you!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Danny Foutz

October 1, 2025

5  out of  5
rating by Danny Foutz
"Tim Burnett and his staff give the utmost customer service. A quality ran agency."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Abby kiser

September 30, 2025

5  out of  5
rating by Abby kiser
"I’ve been with Tim Burnette’s office for years and I couldn’t imagine having insurance with anyone else! Everyone in the office is so nice and understanding. Tim’s team members Payton, Dean, Tia, and Baylie are always there with a warm welcome and a smile on their face. I 100% recommend this State farm Office!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Kathy Kelly

September 24, 2025

5  out of  5
rating by Kathy Kelly
"This office was easy to find and full of great customer service!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tammy Rosenbalm

September 18, 2025

5  out of  5
rating by Tammy Rosenbalm
"Came in the office earlier today and Tia took care of things for me. Much appreciated!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Wilguens Estavien

September 17, 2025

5  out of  5
rating by Wilguens Estavien
"Great service!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Baylie Mondrage

September 15, 2025

5  out of  5
rating by Baylie Mondrage
"Exceptional office! Everyone was so kind and helpful. Definitely recommend this office. Best service around!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Tia Oliver

September 15, 2025

5  out of  5
rating by Tia Oliver
"They are sweet people here and the one that took the money"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Lisa Campbell

September 15, 2025

5  out of  5
rating by Lisa Campbell
"I love coming into this office and being recognized as a loyal customer. I love talking to everyone in the office."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Sharon Mumpower

September 11, 2025

5  out of  5
rating by Sharon Mumpower
"Always helpful and friendly!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Forrest B

August 27, 2025

5  out of  5
rating by Forrest B
"Easy to work with. Tia was prompt and helped with all my questions!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."